Public Service

Penulis

  • Bintang Muhammad Faan Tarigan STIT Ar-Raudlatul Hasanah
  • Nur Fauzi State Islamic University of North Sumatra

DOI:

https://doi.org/10.47006/attafahum.v4i1.29220

Kata Kunci:

Public Service, Government Administration, Good Governance, Bureaucratic Reform, Service Innovation

Abstrak

Public service is one of the main indicators of the quality of government administration and the fulfillment of basic rights of the people by the state. As public demands for fast, transparent, and quality services increase, the government is required to improve the public service system through the application of good governance principles, bureaucratic reform, and technology-based service innovation. This study aims to analyze the dynamics of public services in the context of modern government administration, specifically the factors that influence service quality and efforts to improve it. The research method used is a qualitative study with a library research approach, with data obtained from accredited national scientific journals, reference books, and relevant official documents from the last five years. The research stages include determining the focus of the study, collecting library materials, and descriptive-analytical data analysis. The results show that the quality of public services is significantly influenced by the application of the principles of transparency, accountability, fairness, and professionalism of the apparatus. In addition, bureaucratic reform, service innovation, strengthening human resource capacity, and the use of digital technology have been proven to increase the effectiveness, efficiency, and public satisfaction with public services. This research is expected to provide theoretical contributions to the development of public administration science and practical recommendations for improving the quality of public services in Indonesia.

Referensi

Ahmad Fadchur Rahman Zulkarnain, Fahmi, R. I. (2025). Manajemen Pelayanan Publik Di Man Kota Palangka Raya. Jurnal Media Informatika [Jumin], 6(5), 2677–2682.

Anugrah Diastuti, & Rissa Ayyustia. (2025). Strategi Peningkatan Mutu Pelayanan Publik Melalui Inovasi Digital Di Kelurahan Sunter

Agung. Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik, 2(2), 109–126.

Apriyani, N., Pebriani Wahyu, F., Kusuma Dewi, R., & Sunan Gunung Djati, U. (2022). Upaya Peningkatan Kualitas Pelayanan Publik Melalui Mal Pelayanan Publik Di Kabupaten Pandeglang. Jurnal Dialektika, 20(3), 1–16.

Ari Ramdani, A. I. (2025). Peningkatan Kualitas Pelayanan Publik Melalui Inovasi Berbasis Ekologi Administrasi Di Indonesia. Sawala Jurnal Administrasi Negara, 4039(June), 78–83.

Finanda, A. S., Fadhila, J. F., & Hayat, H. (2024). Implementasi Prinsip Prinsip Pelayanan Publik. Public Inspiration : Jurnal Administrasi Publik, 9(1), 74–78.

Hasan, A., & Khotimah, K. (2024). Peningkatan Kualitas Pelayanan Publik Di Masa Pandemi Covid-19. Jurnal Paradigma Madani, 10(1), 11–28.

Jabar, A., & Yuniarni, E. (2025). Penerapan Prinsip Akuntabilitas Dalam Pelayanan Publik Untuk Mewujudkan Good Governance. Welfare State Jurnal Hukum, 4(1), 131–146.

Lestari, R. A., & Santoso, S. A. (2022). Pelayanan Publik Dalam Good Governance. Jurnal Ilmu Sosial Dan Ilmu Politik, 2(1), 43–55.

Loso Judijanto, A.-A. (2005). Evaluation Of Service Standards In The Public Service. International Journal Of Humanities, Social Sciences And Business (Injoss) Vol. 4 No. 1 2025, Page 470-480 E-Issn:, 4(1), 80.

Nasura, M. D. (2025). Reformasi Birokrasi Di Indonesia : Menuju Pelayanan Publik Yang Berpusat Pada Rakyat. Prosiding Seminar Nasional Fakultas Ilmu Sosial Dan Ilmu Politik, 21–23.

Nurputri Yunita Simarmata, E. S. (2022). Strategi Peningkatan Kualitas Pelayanan Publik Melalui Prinsip Good Governance Di Kantor Kecamatan Rawalumbu Kota Bekasi. Jurnal Pembangunan Dan Administrasi Publik, 4, 38–48.

Omas, Ihromi T. (1994). “Inheritance And Equal Rights For Toba Batak Daughters.” Law And Society Review, Vol. 24 No. 3,

Otto, Jan Michiel. (2009). “Rule Of Law, Adat Law And Sharia: 1901, 2001 And Monitoring The Next Phase.” Hague Journal On The Rule Of Law

Ramadan. (2025). Penerapan Prinsip Good Governance Dalam Meningkatkan Kualitas Pelayanan Publik. Jurnal Kolaboratif Sains, 8(12), 7492–7498.

Rosmidah. (2010). “Pengakuan Hukum Terhadap Hak Ulayat Masyarakat Hukum Adat Dan Hambatan Implementasinya.” Inovatif: Jurnal Ilmu Hukum, Vol. 2 No. 2

Sa’adah, M., Haruni, C. W., & Esfandiari, F. (2024). Implementation Of Public Service Supervision Function In Government Agencies By The Ombudsman Of The Republic Of Indonesia Mamluatus. Indonesia Law Reform Journal, 4(2), 130–145.

Sahalessy, J. (2011). “Peran Latupati Sebagai Lembaga Hukum Adat Dalam Penyelesaian Konflik Antar Negeri Di Kecamatan Leihitu Provinsi Maluku.” Jurnal Sasi, Vol. 17 No. 3

Salwa Marsa Nafillah Sultoni, A. S. & E. I. (2022). Peningkatan Kualitas Pelayanan Publik Dengan Model Inovasi Pelayanan Perizinan Reklame Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Gresik. Jurnal Kajian Pemerintah (Jkp) Journal Of Government, Social And Politics, 8(1), 198–211. Publik#:~:Text=Pelayanan Publik Adalah Segala Kegiatan,Pelaksanaan Ketentuan Peraturan Perundang-Undangan.

Setiadi, A. (2022). Reformasi Pelayanan Publik Dalam Upaya Meningkatkan Kepuasan Publik. Syntax Literate: Jurnal Ilmiah Indonesia, 64(11), 57–67.

Sintia Wahyu Pratiwi, Ferida Asih Wilujeng, & Jalu Sora Wicitra. (2025). Implementasi Good Governance Dalam Pelayanan Publik Di Kantor Desa Penataran. Konstitusi : Jurnal Hukum, Administrasi Publik, Dan Ilmu Komunikasi, 2(4), 132–143.

Soepomo. (2003). Bab-Bab Tentang Hukum Adat. Jakarta: Pradnya Paramita.

Sulastriyono Dan Aristya. (2012). “Penerapan Norma Dan Asas-Asas Hukum Adat Dalam Praktik Peradilan Perdata.” Jurnal Mimbar Hukum, Vol. 24 No. 1

Sumardjono, Maria S.W. “Research Into East Timor Adat Law.”

Supusesa, Reimon. (2012). “Eksistensi Hukum Delik Adat Dalam Perspektif Pembaharuan Hukum Pidana Di Maluku Tengah.” Jurnal Mimbar Hukum, Vol. 24 No. 1

Syamsudin, M. (2008). “Beban Masyarakat Adat Menghadapi Hukum Negara.” Jurnal Hukum, Vol. 15 No. 3

Tamarasari, Desi. (2002). “Pendekatan Hukum Adat Dalam Menyelesaikan Konflik Masyarakat Pada Daerah Otonomi.” Jurnal Kriminologi Indonesia, Vol. 2 No.

Tulak, A. E., Maldun, S., & Zainal, N. H. (2023). Penerapan Prinsip Good Governance Dalam Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Makassar. Publician: Journal Of Public Service, Public Policy, And Administrastion, 2(2), 95–104.

William, Susan H. (2011). “Democracy, Gender Equality, And Customary Law.” Indiana Journal Of Global Legal Studies, Vol. 18 No. 1

Wiwik Anggraeni, & Imelda Dian Rahmawati. (2024). Reformasi Birokrasi: Penerapan Teknologi Informasi Dalam Meningkatkan Pelayanan Publik. Masip: Jurnal Manajemen Administrasi Bisnis Dan Publik Terapan, 2(3), 31–44.

Unduhan

Diterbitkan

2020-07-30

Terbitan

Vol 4 No 1 (2020)

Bagian

Articles

Lisensi

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).