Data Driven Assistance for Improving the Quality of Integrated Primary Dental Health Services in Pringkasap Public Health Center, Subang Regency

Abstract

Primary care performance at Puskesmas Pringkasap in 2025 did not meet the PKP-ILP target (>=80%), as reflected by low outpatient visit coverage and suboptimal completion of dental and oral health case management among the target population. This community service program aimed to strengthen PKP-ILP implementation through participatory, data-driven mentoring to improve the consistency of indicator monitoring and accelerate service gains. The program was conducted from January to December 2025 using a quarterly action cycle: (1) baseline review of quarterly achievement using NUM-DEN-HSL components; (2) a workshop to align indicator definitions, service flow, and documentation standards; (3) on-the-job coaching for outpatient and dental teams to improve target outreach and follow-up; and (4) quarterly audit-and-feedback sessions complemented by action plans and routine monitoring. Key barriers included inconsistent recording, variable adherence to follow-up procedures, and limited reach to target groups. Outpatient coverage improved from 9.39% (Q1) to 18.60% (Q4), with a cumulative achievement of 50.30% (10,558/20,990). Dental and oral health management remained stable at 38.02-39.54% per quarter. The mentoring process produced a concise SOP for indicator documentation, an agreed internal referral flow, and a routine data review mechanism involving program leads. In conclusion, PKP-ILP mentoring strengthened data governance and supported service improvement; however, additional demand-side strategies (health education, visit reminders, and community cadre collaboration) are needed to achieve the >=80% target.