The Role Of Human Resources In Lake Transportation To Improve Tourism Service In Lake Toba

Penulis

  • Jhonson Pardosi Universitas Sumatera Utara
  • Robert Sibarani Universitas Sumatera Utara
  • Nur Cahaya Bangun Universitas Sumatera Utara

DOI:

https://doi.org/10.37064/jpm.v9i1.9023

Kata Kunci:

Tourism, Service, Lake Transportation.

Abstrak

The objective of this research is to: discover the role of Human Resources to support the Tourism Transportation Service Standard in Samosir Regency. The type of the research is a qualitative research with descriptive method. The object of this research is human resources in transportation sector, there are regulator, transportation service provider, and ship crews. All of them are local communities around lake Toba. The data are collected by employing 3 methods; they are observation, interview, and documentation. The results of the research are that Regulator plays the roles as policy maker, stimulator, and facilitator; Crossing Transportation Service Provider plays the roles as policy implementor, organizer, and operator; and Ship Crews play the roles as the policy implementor and executor.

Referensi

Badan Pusat Statistik. 2018. Statistik Daerah Kabupaten Samosir 2017. Katalog BPS, Kabupaten Samosir

Jorgensen, Louise Gylling. (2004)"An analysis of a destination‟s image and the language of tourism". Cand.Ling.Merc. (ii) Thesis Department of English.

Khalida dan Toni. 2018. Analisis Faktor yang Mempengaruhi Persepsi Tingkat Kemanan dan Keselamatan Angkutan Umum Penumpang di Kota Bandung (Studi Kasus: Cicaheum - Ledeng). Jurnal Perencanaan Wilayah dan Kota.

Kotler, P. dan Keller, K.L(dkk.). (2007). Manajemen Pemasaran. Indeks, Jakarta.

Kusworo, HA dan Damanik. 2002. Pengembangan SDM Pariwisata Daerah. Jurnal Ilmu Sosial dan Ilmu Politik.

Lopes, Sérgio Dominique Ferreira. (2011) "Destination image: origins, developments and implications".Polytechnic Institute of Cávado and Ave Portugal.

Middleton, Victor T.C .2001. Marketing in Travl and Tourism, Butterworth Heinemann, London

Perbendaharaan Negara. 2009. Peraturan Pemerintah Nomor 22 Tahun 2009 tentang Lalu Lintas dan Angkutan Jalan.

Perbendaharaan Negara. 2011. Peraturan Pemerintah Nomor 50 Tahun 2011 tentang Rencana Induk Pembangunan Kepariwisataan Nasional Tahun 2010-2025

Perbendaharaan Negara. 2012. Peraturan Pemerintah Nomor 51 Tahun 2012 tentang Sumber Daya Manusia di Bidang Transportasi.

Pitana, I Gde.dan Surya Diarta, I Ketut. 2009. Pengantar Ilmu Pariwisata. Penerbit Andi, Yogyakarta.

Susilo dan Esha. 2014. Mengamati Keselamatan Penumpang Angkutan Sungai dan Danau. Jurnal Teknik Sipil.

Unduhan

Diterbitkan

2021-06-11

Terbitan

Vol 9 No 1 (2021): Jurnal Pemberdayaan Masyarakat

Bagian

Articles

Lisensi

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.